Trusted Dental Care Just Steps From Your Downtown Hamilton Office Book Today
If your workday in downtown Hamilton leaves little time for appointments, I offer practical options to keep oral health on track with visits that fit lunch breaks, before or after work, and quick follow-ups when you need them most.
A personal welcome
I am Dr. Susan Pan, and I care deeply about helping Hamilton-area patients feel comfortable with their dental care choices. At Excel Dental I focus on clear explanations, gentle technique, and treatment plans that respect your time and budget. My goal is to make every visit calm, efficient, and helpful.
Convenient hours and location
Excel Dental is located at 49 East Avenue South, a short walk from many downtown offices and transit stops. I schedule early and later appointments when possible so you can come in before work, during a longer break, or after the day ends. I also offer targeted visit lengths so routine checks and cleanings don’t take more time than you have.
Services I provide
My practice offers routine dental exams, professional cleanings, tooth-coloured fillings, crowns, root canal therapy, and preventive care for adults and teens. I also provide mouthguard fittings, oral cancer screenings, and advice tailored to dry mouth, sensitivity, and gum health. When a restorative concern appears, I explain the options and the expected timing so you can plan around your work commitments.
Comfort and patient-first care
In my practice I focus on gentle care and clear communication. I take time to understand any anxiety or special needs and use techniques to minimize discomfort. I encourage questions and show you treatment options in plain language so you know what to expect before we begin.
Insurance, payments, and workplace claims
I work with a variety of Ontario dental plans and can help you understand your coverage before treatment. My team can submit claims electronically for most insurers, and we provide clear estimates up front so there are no surprises. If you need documentation for an employer or a short absence from work, I can supply the necessary forms or notes.
Emergency and same-day visits
If you experience sudden pain, a knocked-out tooth, or swelling, call the clinic and I will prioritize urgent concerns. I keep time slots available for same-day or next-day care whenever possible, and I will advise on short-term pain control and steps to protect the tooth before you come in.
How I make appointments easy
Booking is straightforward by phone, and I confirm appointments with reminders so you don’t miss them. If your schedule changes, my team will work with you to reschedule quickly. I recommend bringing a list of current medications and any recent dental X-rays if you have them, but we can take updated X-rays at the office when needed.
Frequently asked questions
What should I bring to my first appointment?
Bring a government photo ID, your dental insurance information, and a list of medications. If you have recent dental X-rays from another office, bringing them can speed diagnosis, but I can take new images here if necessary.
How often do I need a dental cleaning?
I generally recommend cleanings every six months for most adults, but some patients with gum disease or other risk factors may need more frequent visits. In my practice I tailor recall intervals to each patient’s needs.
Is it safe to get dental work during lunch?
Yes, many routine visits can be completed within an hour. I plan appointments to match the treatment required and your timing constraints. For more involved procedures, I’ll suggest an appointment length that keeps you comfortable.
Will my treatment be painful?
I use modern numbing techniques and gentle care to minimize discomfort. I explain what to expect and check in frequently during procedures. If you’ve had anxiety before, tell me so I can take extra steps to make your visit easier.
Do you accept walk-ins?
I try to accommodate urgent problems without an appointment. For routine care, calling ahead ensures I can reserve the right amount of time for you.
What happens if I need a crown or larger restoration?
I explain the process, timing, and costs before we begin. For crowns I typically prepare the tooth and place a temporary, then fit the final restoration at a follow-up visit. I coordinate treatment to minimize time away from work.
How do you handle infections or antibiotics?
If an infection is present, I assess whether immediate treatment, drainage, or antibiotics are required. I follow current Ontario and Canadian guidelines for prescribing and will discuss risks, benefits, and follow-up care with you.
Can you help with sensitivity or gum bleeding?
Yes. I evaluate the cause—such as enamel wear, gum recession, or plaque—and recommend targeted solutions like desensitizing treatments, improved home care techniques, or professional cleanings to reduce bleeding and sensitivity.
More Information
For government guidance on dental care and public programs in Ontario, I recommend the Government of Ontario’s dental care page (https://www.ontario.ca/page/dental-care), which outlines eligibility and provincial resources. The Ontario Dental Association (https://www.oda.ca) offers patient-friendly information about oral health, preventive tips, and how dental insurance works in the province. Both sites are useful for understanding coverage, prevention strategies, and when to seek professional care.
If you would like to schedule an appointment or have a quick question, please call 905-529-2164.
